Customer Support & Corporate Information

We are committed to providing a secure, transparent, and legally compliant experience for all users. If you have any questions regarding our services, digital purchases, billing, or account-related matters, please contact our dedicated support team using the information below:

  • Website: www.solopingpongplay.com
  • Email: table@solopingpongplay.com
  • Phone: +65 6665 2268
  • Business Address: 2 Jurong East Street 21, Singapore 609601
  • Customer Support Hours: Monday – Friday, 09:00 – 18:00 (Singapore Time)

We prioritize user inquiries and aim to respond to all customer service tickets within 1–3 business days.

Digital Products & Delivery Notice

  • Electronic Delivery Only: All products, software access, and services available through this website are proprietary digital entertainment products delivered exclusively via electronic means.
  • No Physical Shipping: No physical goods are shipped, and no physical logistics tracking numbers will be provided. Purchases consist solely of immediate digital content provisioning and user access rights.
  • Proof of Delivery: Upon successful payment, our servers automatically generate an electronic delivery confirmation and system access log. These electronic records shall serve as definitive and binding proof of successful product delivery.
  • Transaction Standard: All purchases are structured as secure, one-time transactions unless explicitly stated otherwise and agreed upon at the checkout interface. There are no hidden fees or unauthorized recurring charges.

EU Consumer Rights Waiver for Digital Content

In accordance with applicable European Union consumer protection laws (including the EU Consumer Rights Directive), by completing a purchase on this website, you expressly request and consent to the immediate delivery of your digital content.

You explicitly acknowledge and agree that:

  1. The execution and supply of the digital content begin immediately upon payment confirmation.
  2. The digital content is delivered strictly in an electronic format.
  3. Loss of Withdrawal Right: Once the digital delivery has commenced or access to the digital product has been granted, you immediately lose your statutory 14-day right of withdrawal (right to a refund) under EU consumer regulations.

This express consent and acknowledgment are legally required and must be confirmed prior to completing any transaction on our platform.

Proprietary License and Ownership

All digital products, software, and content provided on this platform are protected by international copyright, trademark, and intellectual property laws. All intellectual property rights remain exclusively owned by the website operator and its official licensors.

Upon successful payment, users are granted a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and utilize the purchased digital content solely for personal, non-commercial entertainment purposes. Purchases do not transfer ownership, title, or interest in any software, digital assets, artwork, graphics, music, code, or trademarks to the user.

Users are strictly prohibited from engaging in the following unauthorized activities:

  • Copying, reproducing, distributing, or mirroring any part of the website content or digital products;
  • Extracting digital assets, artwork, audio, graphics, or underlying source code;
  • Reverse engineering, decompiling, or disassembling any software or proprietary elements;
  • Redistributing, reselling, sublicensing, or commercially exploiting any content or access rights;
  • Utilizing any platform assets outside the officially designated digital environment.

Any violation of these restrictions constitutes a material breach of this agreement and will result in the immediate termination of access without liability, and may subject the violator to civil and criminal legal remedies.

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