1. Product & Delivery
What is offered on this website?
This website provides immediate, electronic access to premium, proprietary interactive entertainment software centered on a standalone, single-player table tennis simulation experience. All content is delivered strictly via secure electronic infrastructure and accessed online. No physical goods are manufactured, sold, packed, or shipped.
How do I receive my purchase?
After your payment is successfully authorized, access to the purchased digital simulation features is provisioned instantly on your account screen. Because all products are delivered entirely via electronic channels, no physical cargo is involved, and no shipping tracking numbers will be provided.
What serves as proof of delivery?
Upon successful payment validation, our backend infrastructure automatically generates an electronic delivery confirmation and a secure system access log (including your account identifier and transaction timestamp). These system records serve as definitive, binding proof of successful product delivery and provisioning.
Is my purchase a subscription?
No. All purchases executed through this platform are structured as secure, one-time transactions unless a recurring or subscription framework is explicitly detailed, displayed, and consented to by the user prior to final checkout. No recurring billing or hidden charges will ever be applied without your prior explicit disclosure and agreement.
2. Cancellations, Refunds & Rights
Can I cancel my order after purchase?
Our digital platform is engineered to grant immediate access to the requested digital content upon payment confirmation. By completing a transaction, you issue an explicit request for immediate electronic performance.
Under applicable European Union consumer protection laws and global digital commerce standards, once the electronic performance, delivery sequence, or system access has commenced, you explicitly acknowledge and agree that your statutory 14-day right of withdrawal (cooling-off period) no longer applies. Your right to cancel terminates automatically once digital delivery begins.
Do you offer refunds?
Due to the non-tangible, instantaneous nature of digital software provisioning, refunds are generally unavailable once system access has been authorized and delivery logs have been established.
To maintain transaction fairness, refund requests may be audited on an isolated, case-by-case basis under highly restrictive technical exceptions, including:
- Verified duplicate billing transactions caused by network errors;
- Erroneous overcharges resulting strictly from automated payment processing anomalies;
- Documented, permanent server-side technical blockages that prevent access to the purchased content.
All formalized requests must be channeled directly to our support desk for individual verification.
3. Ownership & Licensing
What exactly am I purchasing?
A successful purchase grants you a strictly limited, personal, non-exclusive, non-transferable, non-sublicensable, and fully revocable license to interact with the digital simulation features strictly within the designated platform interface for personal, non-commercial entertainment purposes. Your purchase does NOT transfer ownership, title, copyright, or intellectual property rights over any software modules or media assets.
Do I own the content after purchase?
No. You are acquiring an access license, not ownership of the underlying assets. Ownership of all structural components, design elements, and platform materials remains exclusively reserved by the website operator and its official rights holders. This proprietary framework includes, but is not limited to:
- Digital platform software and structural code;
- Visual design layouts, artwork, graphics, and media assets;
- Audio compositions, sound effects, and textual materials.
May I copy, distribute, or reuse the platform content?
No. Users are strictly prohibited from engaging in any unauthorized usage of our properties. You may not:
- Copy, replicate, scrape, or mirror any platform elements or text;
- Extract structural files, assets, source code, or media packages;
- Redistribute, lease, resell, sublicense, or commercially exploit any part of the service;
- Modify, reverse engineer, or decompile any underlying software components;
- Upload platform content to unauthorized third-party hosting or file-sharing services.
Violating these terms results in an immediate, permanent suspension of access and exposes the offending party to legal and financial remedies.
4. Payments, Security & Compliance
What payment methods are accepted?
Available payment channels are fully integrated into our secure checkout page and may vary based on your geographical location and regional provider availability. All supported options will be clearly itemized at the point of checkout.
What should I do if I experience a payment or billing issue?
If you encounter an accidental overcharge, a failed transaction, or a balance error, we strongly encourage you to contact our specialized support team directly before initiating an external banking dispute or card chargeback. Providing your transaction details directly to us allows our team to initiate an immediate internal audit and resolve the issue swiftly without affecting your account standing.
Why might additional transaction verification be required?
To shield our users from identity theft and reduce unauthorized card activity, our secure payment gateways may occasionally prompt an additional transaction verification check. This standard anti-fraud protocol may require you to confirm basic account metrics or authorize the charge via your local card issuer’s secure authentication screen (such as 3D Secure).
How is my personal information handled?
All user data and technical interaction records are managed in strict compliance with our comprehensive Privacy Policy. Essential details are processed solely to validate transactions, maintain transaction security, mitigate e-commerce fraud, and fulfill global corporate accounting mandates. Full payment card metrics or raw security codes (CVV) are entirely handled by PCI-compliant payment gateways and are never stored or held on our platform servers.
5. Age Eligibility & Restrictions
Is there an age requirement to use this platform?
Yes. This platform and its paid features are structured exclusively for adult consumers who are at least 18 years of age or older. By executing a transaction on this website, you represent and warrant that you meet this minimum age requirement and possess the full legal capacity to enter into contractually binding agreements.
Can minors make purchases?
No. Individuals under the age of 18 are not permitted to register accounts or execute commercial transactions on this domain. The registered cardholder or account owner remains fully responsible for all financial transactions executed under their credentials. Any unauthorized use of payment assets by minors will trigger an immediate review, transaction suspension, and potential closure of the associated account.
6. Technical Support & Corporate Contacts
What should I do if I cannot access my purchased content?
Please contact our dedicated support desk immediately and provide the following reference parameters to facilitate a rapid resolution:
- The official email address utilized during checkout;
- The exact transaction date and order reference number;
- A brief description of the technical error or barrier encountered.
How can I contact customer support?
Our administrative channels are fully operational from Monday to Friday, 09:00 – 18:00 (Singapore Time). We prioritize user inquiries and aim to provide formalized responses to all customer tickets within 1–3 business days.
- Website Domain: www.solopingpongplay.com
- Official Support Email: table@solopingpongplay.com
- Corporate Telephone: +65 6665 2268
- Registered Office Address: 2 Jurong East Street 21, Singapore 609601