This Privacy Policy explains how personal information is collected, used, stored, and protected when you access or use this website and its proprietary digital entertainment services. By accessing this website, creating an account, or making a digital purchase, you acknowledge that you have read, understood, and agreed to the practices described in this policy.
1. Corporate Contact Information
For any privacy-related questions, data access requests, regulatory inquiries, or support, please contact us using the official corporate details below:
- Website: www.solopingpongplay.com
- Email: table@solopingpongplay.com
- Phone: +65 6665 2268
- Business Address: 2 Jurong East Street 21, Singapore 609601
2. Scope of This Policy
This Privacy Policy applies strictly to all visitors, users, and customers who access or use this platform and its related electronic delivery services.
This platform provides exclusively proprietary digital entertainment content and software features. No physical goods are sold, and no physical logistics tracking will be initiated.
3. Information We Collect
To ensure secure transactions and optimal service delivery, we may collect the following categories of data:
Information You Voluntarily Provide
- Full name and contact details (if voluntarily provided during support or registration);
- Email address (used for secure account provisioning and electronic product delivery);
- Billing information (required for transaction validation and invoicing);
- Customer support communications and inquiry history.
Automatically Collected Technical Information
- Internet Protocol (IP) address and geographical location indicators;
- Browser type, language preferences, and operating system configuration;
- Device identification details and system configuration parameters;
- Precise website usage data, session duration, download timestamps, and activity logs.
Secure Payment Card Processing Notice
All financial transactions are securely processed through vetted, PCI-DSS compliant third-party payment gateways (such as Stripe). For strict security and compliance reasons, complete credit card numbers or raw CVV codes are never stored, held, or processed on our proprietary servers.
4. How We Use Your Information
We process personal data strictly for legitimate business operations and compliance purposes, including:
- Digital Delivery: Provisioning and executing immediate delivery of the purchased digital content;
- Transaction Verification: Processing electronic payments and validating the security of financial transactions;
- Fraud Mitigation: Preventing, detecting, and mitigating unauthorized activities, automated bot abuse, or illicit transactions;
- Customer Support: Resolving technical inquiries and user tickets within our 1–3 business days standard;
- Dispute Resolution: Maintaining necessary system access logs to resolve payment disputes, chargeback inquiries, and merchant defense claims.
5. Legal Basis for Processing (EEA and UK Users)
In strict accordance with the General Data Protection Regulation (GDPR) and UK data protection frameworks, we process personal data under the following legitimate legal bases:
- Performance of a Contract: To deliver the digital content and services explicitly requested by the user;
- Legitimate Interests: To prevent e-commerce fraud, secure our platform infrastructure, and defend against fraudulent chargeback claims;
- Legal Compliance: To meet corporate tax, financial accounting, and anti-money laundering reporting mandates;
- Consent: Where the user has granted explicit consent for specific processing actions.
6. Digital Provisioning and Rights Acknowledgment
All products acquired through this platform are structured as secure, digital, one-time transactions delivered strictly via electronic infrastructure.
By initiating a transaction, the customer requests immediate electronic performance and explicitly acknowledges that under standard e-commerce provisions and EU consumer rules, the statutory 14-day right of withdrawal terminates immediately once the digital performance, delivery sequence, or system access authorization commences.
7. Intellectual Property & Data Integrity
All digital software components, artwork, text, media assets, and structural code provided through this service are protected by international intellectual property laws and remain the exclusive property of the website operator and its licensors.
Users are granted a limited, personal, non-transferable, and revocable license to interact with the content within its designated software platform environment. Copying, scraping, reverse engineering, extracting digital assets, or the unauthorized commercial resale of platform components is strictly prohibited and constitutes a material violation of data integrity.
8. Cookies and Automated Technologies
We utilize essential, functional, and analytical cookies to maintain session persistence, enhance system stability, and analyze traffic metrics. Users retain full autonomy to restrict or disable cookies through their local web browser configurations; however, certain automated provisioning features may fail to execute correctly if functional cookies are rejected.
9. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade user personal information to third-party brokers. Data is disclosed strictly to essential service providers under strict confidentiality agreements, including:
- PCI-compliant payment processors (Stripe) for transaction clearance;
- Advanced risk-scoring and fraud prevention infrastructure providers;
- Enterprise web hosting and database infrastructure services;
- Legal counsel and judicial authorities when explicitly mandated by statutory obligations.
10. International Data Transfers
Given the global architecture of our digital entertainment services, information may be transferred to, stored, and processed in secure data centers located outside your country of residence (including Singapore). We ensure all cross-border transfers align with approved international data protection mechanisms and standard contractual clauses.
11. Data Retention and Chargeback Protection
Personal information and transaction-related meta-data (including access timestamps, download verification logs, and IP history) are retained for as long as legally required to fulfill accounting mandates, prevent systemic platform abuse, and serve as definitive electronic evidence in resolving merchant chargeback disputes or financial investigations. Once the statutory or operational necessity expires, the data is permanently purged or fully anonymized.
12. Your Data Rights (GDPR & International Frameworks)
Depending on your geographic jurisdiction (such as the EEA or UK), you may possess specific statutory rights regarding your personal information, including the right to access, rectify, restrict, or request the deletion of your personal records.
To execute any consumer privacy rights, please submit a formalized request to our privacy desk at: table@solopingpongplay.com. For security purposes, we require reasonable verification of identity before processing sensitive data requests.
13. Security Infrastructure
We maintain robust technical, organizational, and administrative safeguards designed to shield personal data against unauthorized extraction, alteration, loss, or illicit disclosure. While we leverage industry-standard cryptographic protocols, no digital system can be guaranteed as entirely infallible.
14. Age Restriction & Minor Data Protection
This digital platform and its associated services are structured exclusively for adult consumers who are at least 18 years of age and hold the full legal capacity to execute commercial transactions. We do not knowingly solicit, collect, or process personal data from individuals under the age of 18.
If we detect that data belonging to a minor has been accidentally processed, it will be immediately and irreversibly deleted from our active databases. Parents or legal guardians may contact us directly at table@solopingpongplay.com to report any unauthorized profile creations.
15. Amendments to This Policy
We reserve the right to periodically adjust this Privacy Policy to mirror evolving international regulations, changes in payment processor standards, or updated operational workflows. All updates will be directly appended to this document with a revised effective date. Your continued utilization of the platform implies acknowledgment of the active terms.